Privacy Policy
Last updated: October 13, 2026
1. What we collect
Texas Coating Solutions ("TCS") collects information you share with us directly: name, work email, phone number, company, shipping address, and any project notes you submit through our request or sample forms. For B2B accounts, we additionally store order history, SOPs, blueprints, and the structured data derived from them (formulas ordered, certifications used, quantities, pricing snapshots).
2. Why we collect it
We use your information to respond to sample, quote, and contact requests; fulfill orders; deliver transactional email (confirmation, shipping, reorder-diff notifications); and comply with tax, accounting, and AHJ- submittal recordkeeping obligations. We do not sell your information. Marketing email is opt-in only and is separate from the transactional messages the platform sends.
3. Who sees it
Your information is accessible to TCS sales, lab, and production staff necessary to service your request. We share limited operational data with third-party processors (email delivery, object storage, error tracking) bound by data-processing agreements consistent with this policy.
4. Security
We use industry-standard controls to protect your data in transit and at rest. Access to production systems is restricted and audited. Sensitive attachments (blueprints, certification PDFs) are stored in a private object store and only served via time-limited signed URLs.
5. Retention
Records associated with orders are retained for the longer of seven years or the retention period required by applicable tax and AHJ-submittal law. Sample-request records without an associated order are retained for two years unless you request deletion sooner.
6. Your choices
You may request access to, correction of, or deletion of your personal information by emailing info@texascoatingsolutions.com. Deletion may be constrained by recordkeeping obligations described above, in which case we will explain what must be retained and why.
7. Business-account requests
When you use our business-account request form, TCS collects the business and contact information you submit—such as company details, your name, work email, phone number, and the notes you provide. If you request a sample, we also collect sample-qualification information (for example your target color, project, substrate, coating-line details, and the sample shipping location). We use this information to review and respond to your request, and it may be routed to an appropriate TCS team member. We may use it to discuss account access, products, samples, availability, and related next steps.
Form submissions are transmitted and processed through a third-party form-processing provider on our behalf. Inquiry records are retained only as reasonably necessary for business, security, and legal purposes. If you affirmatively opt in to SMS updates on the business-account form, we also retain a record of that consent (including the time it was given) as evidence of your opt-in.
Please do not submit passwords, banking information, payment-card information, Social Security numbers, EINs, tax documents, file uploads, or other sensitive information through this form.
8. SMS Messaging Privacy
Texas Coating Solutions may use the mobile phone number you provide to send one-to-one informational text messages only after receiving your consent. On our website, consent is given by affirmatively checking the optional SMS consent checkbox on the business-account form; that checkbox is never pre-checked, and providing a phone number alone does not enroll you in SMS messaging. These messages may relate to product inquiries, powder coating samples, product testing, scheduled visits, appointments, order status, pickup and delivery coordination, and customer support.
Message frequency varies. Message and data rates may apply. Recipients may reply STOP to opt out or HELP for assistance.
Mobile phone contact information and SMS consent data will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information may be shared only with service providers necessary to deliver and support the messaging service.
Consent to receive text messages is not a condition of purchase. For the full terms of our SMS program, see our SMS Terms & Conditions.
9. Website analytics and measurement
We measure how this website is used so we can improve it and understand which pages, colors, and programs matter to visitors. We do this in the following ways.
Plausible Analytics. We use Plausible, a privacy-focused analytics service that does not use cookies and does not identify individual visitors. It records page views; the actions we have chosen to count (for example clicking our phone number, a sample or contact button, or successfully sending a form); the page and site you came from; campaign tags in the link you followed; your device type, browser, and operating system; and an approximate location (country, state, and city) that the service estimates from your network address and then discards. TCS does not record visitor IP addresses in its analytics, and no name, email, phone number, company, message text, or other form content is ever sent to the analytics service. City-level location is approximate.
How you found us. To understand which of our outreach efforts work, this website stores a small record in your browser of how you first arrived: the first page you landed on, any campaign tags in the link you followed, the name of the referring site (never an address that identifies a device), and the date of that first visit. It is kept in your browser for up to 90 days and contains no name, email address, phone number, company, message text, or other form content. The complete record is never uploaded to the analytics service. When you successfully send a Contact or business-account form, information from that record is included with your form submission so we know how you found us. At the same moment, a conversion event is counted in our analytics. That event may carry a few non-personal labels: the original source, medium, and campaign name from the record; which page's button brought you to the form; and a small set of categorical selections you made on the form, such as the type of inquiry, your type of business, or your interest in samples or Texas Express stock, so we can understand which website activity leads to inquiries. No names, email addresses, phone numbers, company names, street addresses, message text, project details, or other personally identifying or free-text form responses are sent to the analytics service. You can clear the stored record at any time on our Analytics choices page.
Your choices. You can exclude your browser from our analytics, or include it again, and clear the stored "how you found us" record at any time on our Analytics choices page. No account or cookie is required.
Google Search Console. We use Google's Search Console to see aggregate information about how our pages appear in Google search results (search terms, impressions, and clicks). It reports totals and does not identify individual visitors.
Server logs. Like most websites, our hosting provider keeps standard web-server access logs. We review them only for security, reliability, and operational diagnostics, not to measure or profile visitors.
Forms and human verification. Our Contact and business-account forms are delivered through a third-party form-processing service (Web3Forms), and protected by hCaptcha, which checks that a submission comes from a person. hCaptcha processes limited technical data to perform that check under its own privacy policy.
10. Updates
If we make material changes to this policy, we will update the "last updated" date above and, for B2B accounts, notify the primary contact by email before the change takes effect.